OTDRCheck is a service of Dogwood Group LLC ("we," "us," or "our"), a Wyoming limited liability company. We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
1. Who We Are
Dogwood Group LLC operates OTDRCheck, a professional OTDR test report analysis service for broadband and fiber network owners. Our mailing address is PO Box 86, Minco, OK 73059. You may contact us at contact@otdrcheck.com.
2. Information We Collect
We collect information in the following ways:
- Contact form submissions: When you submit a request through our website, we collect your name, email address, company name, and any message or project details you provide.
- Project files: You may send us OTDR test report PDF files for analysis. These files are used solely to perform the requested analysis and are not shared with third parties.
- Payment information: Payments are processed through Stripe. We do not store your credit card number or bank account details on our systems. Stripe's privacy policy governs the handling of payment data.
- Communications: We retain email correspondence related to your project for our records.
3. How We Use Your Information
- To respond to your inquiry and deliver the requested analysis service
- To process payment for services rendered
- To communicate with you about your project status and results
- To improve our service based on the types of reports and questions we receive
We do not use your information for advertising, and we do not sell, rent, or trade your personal information to third parties.
4. How We Share Your Information
We share information only with service providers necessary to operate OTDRCheck:
- Stripe — payment processing
- Netlify — website hosting
- Formspree — contact form submission handling
- Google (Gmail) — email communication
Each of these providers has their own privacy policy governing their handling of data. We do not share your project files or personal information with any other party.
5. Data Retention
We retain contact form submissions and email correspondence for up to three (3) years. OTDR report files submitted for analysis are deleted within 90 days of project completion unless you request earlier deletion. Payment records are retained as required by applicable law and accounting standards.
6. Security
We take reasonable precautions to protect your information. Project files and correspondence are handled through standard business-grade email and cloud services. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You may request access to, correction of, or deletion of personal information we hold about you at any time by contacting us at contact@otdrcheck.com. We will respond within 30 days.
8. Cookies and Tracking
Our website does not use tracking cookies or analytics tools. We do not collect information about your browsing behavior.
9. Children's Privacy
OTDRCheck is a professional B2B service not directed at children under 13. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our service after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
Questions about this Privacy Policy may be directed to:
Dogwood Group LLC / OTDRCheck
PO Box 86, Minco, OK 73059
contact@otdrcheck.com